Privacy Policy

Last updated: January 2025

At 911 Digital ("Company", "we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Mentevo platform.

Information We Collect

Information You Provide

  • Account Information: Name, email address, password, and profile information
  • Payment Information: Billing address and payment card details (processed by our payment providers)
  • Course Content: Materials you upload, including videos, documents, and quizzes
  • Communications: Messages, support tickets, and feedback you send us

Information Collected Automatically

  • Usage Data: Pages visited, features used, and actions taken
  • Device Information: Browser type, operating system, and device identifiers
  • Log Data: IP address, access times, and referring URLs
  • Cookies: Session and preference cookies for functionality

How We Use Your Information

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send administrative notifications and updates
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage trends and preferences
  • Detect, prevent, and address technical issues
  • Protect against harmful or illegal activity

Information Sharing

We do not sell your personal information. We may share information:

  • With Service Providers: Companies that help us operate our platform
  • For Legal Reasons: When required by law or to protect rights
  • Business Transfers: In connection with mergers or acquisitions
  • With Consent: When you have given us permission

Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for legal, security, or business purposes after account deletion.

Your Rights

Depending on your location, you may have rights to:

  • Access and receive a copy of your data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us.

Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Email: privacy@mentevo.io
  • Address: Dubai Internet City, Building 1, Office 512, Dubai, UAE